How do I know if my watch will connect with the Livongo app to track my steps?
If you are using one of the following watches, they are compatible for this feature:
Apple Watch Series 3, Apple Watch Series 4, Fitbit Versa, Fitbit Ionic, Samsung Galaxy Watch.
However, it is possible that even if you are using a watch or activity tracker that is not on this list but made by Apple, Fitbit, or Samsung, you may be able to connect your device to the Livongo app. It depends on how old the system your device is using and whether it is compatible with the integration.
How do I connect my smartwatch to my Livongo app?
To make step counts from your smartwatch appear in the Livongo App you can follow our instructions to connect with third-party activity data sources (Google Fit, Samsung Health, Apple Health, Fitbit)To enable Livongo notification on your smartwatch, use these instructions ( to make sure your Livongo App push notifications are turned “ON” (Android, iOS) and then follow these instructions to make sure your smartwatch is enabled to receive Livongo App notifications (Fitbit w/ iOS smartphone, Fitbit w/ Android smartphone, Samsung Watches, Apple watches)
Do I need to download the Livongo mobile app to connect my smartwatch to see my steps?
Yes, we currently surface your steps only in the mobile app, so you would need to download the Livongo app to take advantage of this feature.
If you haven’t already downloaded the Livongo app, you can do so for your iPhone in the App Store or on your Android phone in the Play store.
Will Livongo now be able to track my location if I choose to sync my smartwatch with the mobile app?
Syncing your step data from your fitness tracker to the Livongo app does not provide Livongo with any location-based data. We will know you took steps but not where you took them.
Is this available across conditions?
Yes, regardless of what Livongo program you are participating in, you will be able to connect your smartwatch to see your steps data in the Livongo app.
Will my Livongo expert coach be able to see my steps?
With the initial launch of this integration, your Livongo expert coach will not be able to see your steps from their portal. However, we will make improvements to the feature depending on how our members utilize it.
I track my steps with my Apple iPhone and my Apple Watch — which steps are showing up on my Livongo app?
Short answer: You will see the steps from your Apple Watch.
Long answer: Apple HealthKit aggregates data from all sources you have connected, which include your Apple Watch and your iPhone accelerometer. The priority of which number HealthKit uses depends on what you chose in your Apple Health app settings.
Most people are happy with their default settings, which means if you are using an Apple Watch and have not changed your default settings, those steps will be prioritized. If there are no Apple Watch steps, then the steps from the phone accelerometer will be used.
I connected my smartwatch to my Livongo app, but the step count in my Livongo app is not the same as my watch. What should I do?
Is your smartwatch one of these: Apple Watch Series 3, Apple Watch Series 4, Fitbit Versa, Fitbit Ionic, Samsung Galaxy Watch?
- If yes, then please follow these troubleshooting steps below.
- If no, it is possible that your watch is operating on an older system and is not compatible with this feature.
Troubleshooting steps:
- Make sure the watch manufacturer’s app is properly synchronized to the watch. This is important because smartwatches must be connected to their manufacturer’s specified app before the information can be transferred to the Livongo app.
- For Apple Watches, check the Apple Health app
- For Fitbit smartwatches, check the Fitbit app
- For Samsung watches, check the Samsung Health app