Member Self-Help Center
Answers to the frequently asked question about the Livongo programs, devices, supplies, coaching and more.
Member Support - Teladoc Primary Care
Member Support - Chronic Kidney Disease Program
Troubleshooting Issues
General Questions
- Frequently Asked Questions: The New Teladoc Health Experience
- Schedule a Therapy Visit With myStrength Complete
- Your Guide to Teladoc Health's Action Plan
- Helpful Contacts and Assistance Programs for Your Health
- Get in the right mindset with expert coaching
- Virtual care through your Condition Management program
Using Your Teladoc Health Devices
- Say Yes To Nudges
- How to Set Blood Sugar Meter Reminders
- Patterns to Look For in Your Logbook
- How to Connect Your Scale With the Livongo App and Complete Your First Weigh-In (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How to Set Up Your Livongo Scale and Complete Your First Weigh-In on the Web App (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How To Message a Coach Through the Livongo App
Ordering Supplies
Member Support - Diabetes Management Program
- How to Add or Update Your A1c in Your Health Profile
- All About Your Home A1c Test
- Association of Diabetes Care & Education Specialists (ADCES) Accreditation Materials
- 6 Places to Keep Your Blood Sugar Meter
- Using Third-Party Blood Glucose Meters with your Diabetes Management Program
- Getting Started with Your Livongo for Diabetes Program
Member Support - Hypertension Program
- Is It Hard to Take Your Own Blood Pressure?
- Is the Livongo for Hypertension Program Really at No Cost to Me?
- What Happens After I Enroll in the Livongo for Hypertension Program?
- How Do I Know My Blood Pressure Readings Are Accurate?
- What is Livongo for Hypertension?
- Sharing Your Blood Pressure Health Summary Report
Smartwatch Integration
- Connect with Google Fit (Android)
- Connecting with Samsung Health App (Android)
- Connecting with the Apple Health App (iOS)
- Connecting with a Fitbit Account (iOS and Android)
- Hierarchy of Steps
- Enable Livongo App Push Notification on Android