Help center
We’ve moved our Help Center to a new website to make it easier for you to find answers about your services and devices. Use the article "Follow us to something better" to access our new and improved help experience below.
Visit our new help center
General Questions
- Frequently Asked Questions: The New Teladoc Health Experience
- Schedule a Therapy Visit With myStrength Complete
- Your Guide to Teladoc Health's Action Plan
- Get in the right mindset with expert coaching
- Virtual care through your Condition Management program
- How Often Will I Receive Communications From Livongo and How Can I Adjust the Frequency or Opt Out?
Using Your Teladoc Health Devices
- Say Yes To Nudges
- How to Set Blood Sugar Meter Reminders
- How to Do a Control Solution Test With the BG1000 Blood Glucose Meter (video)
- How to Connect Your Scale With the Livongo App and Complete Your First Weigh-In (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How to Set Up Your Livongo Scale and Complete Your First Weigh-In on the Web App (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How to Message a Coach Through the App
Ordering Supplies
Member Support - Diabetes Management Program
- How to Add or Update Your A1c in Your Health Profile
- All About Your Home A1c Test
- Association of Diabetes Care & Education Specialists (ADCES) Accreditation Materials
- 6 Places to Keep Your Blood Sugar Meter
- Using Third-Party Blood Glucose Meters with your Diabetes Management Program
- Getting Started with Your Livongo for Diabetes Program
Member Support - Hypertension Program
Smartwatch Integration
- Connect with Google Fit (Android)
- Connecting with Samsung Health App (Android)
- Connecting with the Apple Health App (iOS)
- Connecting with a Fitbit Account (iOS and Android)
- Hierarchy of Steps
- Enable Livongo App Push Notification on Android