Member Self-Help Center
Answers to the frequently asked question about the Livongo programs, devices, supplies, coaching and more.
Member Support - International Devices
Troubleshooting Issues
General Questions
- Helpful Contacts and Assistance Programs for Your Health
- The Benefits of Coaching and How to Get Started
- How to Access Your Health Summary Report (HSR)
- Getting Started With Livongo's Action Plan
- What Kind of Credentials Does My Livongo Coach Carry?
- How Often Will I Receive Communications From Livongo and How Can I Adjust the Frequency or Opt Out?
Using Your Teladoc Health Devices
- Device and Program User Guides and Manuals
- How to Connect Your Scale With the Livongo App and Complete Your First Weigh-In (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How to Set Up Your Livongo Scale and Complete Your First Weigh-In on the Web App (WM1500 Scale for Weight Management and Diabetes Prevention Program)
- How To Message a Coach Through the Livongo App
- How to Take a Reading With the Livongo Blood Pressure Monitor (HT900)
- How to Track What You Eat Using the App
Ordering Supplies
Member Support - Livongo for Diabetes
- Getting Started with Your Livongo for Diabetes Program
- A Quick Guide to Using Test Strips
- How do I cancel my Livongo membership?
- What is Livongo For Diabetes?
- What Happens After I Enroll in the Livongo for Diabetes Program?
- What Can Livongo Coaching Do for You?
Member Support - Livongo for Hypertension
- Is It Hard to Take Your Own Blood Pressure?
- Is the Livongo for Hypertension Program Really at No Cost to Me?
- What Happens After I Enroll in the Livongo for Hypertension Program?
- How Do I Know My Blood Pressure Readings Are Accurate?
- What is Livongo for Hypertension?
- Sharing Your Blood Pressure Health Summary Report
Smartwatch Integration
- Connect with Google Fit (Android)
- Connecting with Samsung Health App (Android)
- Connecting with the Apple Health App (iOS)
- Connecting with a Fitbit Account (iOS and Android)
- Hierarchy of Steps
- Enable Livongo App Push Notification on Android