Livongo and myStrength are now a part of Teladoc Health! As a Livongo or myStrength member, you can now access all of your care services in one place. Teladoc Health is committed to making sure you have access to the best healthcare anywhere in the world and on your terms. Having all services in one convenient place makes that possible. If you’re signing in to Teladoc Health for the first time, you may have questions. Here are frequently asked questions and their answers. From 24/7 care to dermatology, we’re here to make sure healthcare is always within reach.
Who is Teladoc Health?
Teladoc Health is the world’s leading virtual care provider. Our goal is to make access to healthcare easier for people everywhere. From primary care to mental health, we aim to make access to quality care available for all of life’s needs.
When can I start using Teladoc Health?
You will receive an email from Livongo, myStrength or Teladoc Health with instructions when it is time to move your account.
Can I use my existing password?
If you already have a Teladoc Health account, you can use your existing password. If you don’t already have a Teladoc Health account, you will be prompted to create your new sign-in information. You will not be able to reuse your Livongo or myStrength password.
I forgot my password. What do I do?
If you forget your Teladoc Health password, click the “forgot password” link below the -sign-in area and follow the directions to reset your password.
If you forget your myStrength password, click the “forgot password” link below the -sign-in area and follow the directions to reset your password.
If you forget your Livongo password, click the “forgot password” link below the sign-in area and follow the directions to reset your password.
Will my benefits change?
Your existing benefits and care coverage will not change. You will be able to access your existing Livongo and myStrength benefits through the new Teladoc Health platform.
Will all of my information be transferred?
Yes. Your information will be transferred automatically. All of your programs, health information, and communication preferences will move over to the new experience.
Will my account look different?
The new website and app will have a new look and feel, but your personalized programs and preferences will still be available. To make sure your account settings are the same, visit the account section.
Questions? We’re here to help.