Whether you’re still considering an at-home test or already opted in, we’re so excited you’re here. It shows your commitment to your health. We are happy to support you every step of the way—starting with these helpful FAQs.
If you haven’t already, check out the Teladoc Health At-Home Labs Program FAQs. They detail the specifics of the at-home program, like eligibility, cost (there is no cost to you!), our partnership with LetsGetChecked, how to access your results and more. These FAQs outline everything you need to know about your at-home A1c test. Our hope is that you’ll have all the information you need for a successful collection.
If you’re a first-time user, go easy on yourself. There may be bumps along the way, but we’re here to answer your questions. And remember to reward yourself for a job well done—you deserve it!
What is an A1c test?
An A1c test reflects your average blood sugar over the past two to three months. The higher it is, the higher your blood sugar levels have been. An A1c test result is typically a percentage between 4 and 14.
Why is it important to test A1c?
An A1c test is used to diagnose prediabetes and diabetes. You and your care team can also use it to make treatment decisions. Together, you’ll decide on a target A1c result and what steps you’ll need to take to help you get there.
While the goal is typically to achieve an A1c of 7 or lower, everyone’s targets are different. Your Guide to A1c dives into more detail about suggested targets, ways to lower your A1c and more.
Do I need to get an A1c test if I check my blood sugar regularly?
Yes! Whether you wear a continuous glucose monitor or use a blood glucose meter, you’ve built a great habit. However, this doesn’t negate the need for A1c testing. Regular readings measure your blood sugar at a moment in time. A1c tests are more of the big picture. They represent an average of your blood sugar over a longer period of time.
Do I need an at-home A1c test if I get it done at my doctor’s?
Great question! The at-home A1c test isn’t meant to replace the A1c test you get from your doctor. It’s meant to serve as another checkpoint to provide you even more insight into your health.
There’s no harm in doing the test. If your results are in range, you get to celebrate your progress! If they need improvement, you can adjust what needs adjusting and get back on track before your next visit with your doctor.
Who is eligible for an at-home A1c test?
We provide at-home A1c tests to people with health plans or employers that sponsor this offer. If you’re eligible, you’ll get an opt-in message on your blood glucose meter. After tapping “Yes, ship it to me,” you’ll get an email with next steps. You may also receive an email or other communication with an invitation to participate.
How can I mentally prepare for my A1c test?
It’s important to know what to expect going into your at-home A1c test. It’ll help you map out your testing day and plan your steps. We recommend scheduling time to do the test just like you’d schedule time for an in-person appointment.
Here’s what we suggest:
- Set aside about 30 minutes any weekday morning. This will help you block out distractions, focus on reviewing the detailed, step-by-step guide and ultimately do the test.
- Know that you need to wait three hours for your sample to dry. After you complete the test, you’ll need to wait three hours before you can seal the package. Set an alarm, then return your kit.
- Be prepared to send your kit back on the same day you complete your test. This helps to avoid possible issues with processing and providing accurate results.
How should I physically prepare for my A1c test?
We’ve outlined a bunch of tips on how to prep for your A1c test.
When’s the best time to test?
First thing in the morning! We encourage you to complete and return the test on a weekday to avoid any processing issues or delays.
How do I complete my test?
Your kit comes with a step-by-step guide that outlines how to collect your sample. You can also follow this how-to video that details steps for a successful collection.
Do I need to prick my own finger?
For this test, a capillary (finger prick) blood sample is required. Your kit includes a lancet that you’ll use to collect your sample.
Many people do not like to prick their fingers. We get it! But don’t let that discourage you. Here are a few things that might help:
- You’ll hear a little pop and then see a bubble of blood. Simply take your finger and touch the end or tip of the strip.
- The card with the circle targets for blood suggest more blood is needed than for a blood glucose test.
- If you’re worried that you’re not going to get enough blood, see if you can get someone to help you.
Can I use my own lancet?
No. Your blood glucose meter lancet will not work for this sample. Because it’s smaller, it will not produce enough blood for your sample. This means that you risk having to reprick, squeeze or rub your finger against the test paper until you get enough for your sample. And none of that is pleasant!
We understand that you may feel more comfortable using a lancet you’re familiar with. However, the larger lancet provided in your kit can help ensure you get a big enough sample the first time!
Who can I contact if I need help with my test?
You can call LetsGetChecked at 866-688-2701 Monday through Friday 8 a.m.-8 p.m. (EST). They have nurses available to walk you through the test if you need support.
When do I need to mail the test kit back?
The same day you do the test! After you complete your test, you’ll need to wait three hours for the sample to dry. Once it’s dry, seal the package and return the kit.
By returning your kit on the same day, you’re preventing issues with processing and providing accurate results.